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Receiving Office - Case Coordination

275998040_3196714577274639_1921360753095681914_n-(1).jpgThe Receiving Office (RO) is the first point of contact for all families who are interested in services offered by FHO. The RO provides an opportunity for parents and guardians to meet with Case Officers and have a focal point of contact, discuss their concerns and expectations regarding their child, make appointments with other departments, discuss transition plans or simply have someone to lend a listening ear.  The key function of the RO is case management, support and coordination of services. 

The RO also support data gathering and manges a data repository. While the data supports client tracking and coordination of programmes, it also provides the Team with valuable information to guide programme planning. 

The team members of the RO have diverse work experiences that complement one another. The RO team has three Case Officers, a Database Administrator/ IT support, and an Administration Assistant.







Aims & Objectives
  • To ensure parents and children enrolled at FHO receive optimal care and support at the initial stage and throughout their journey.
  • Facilitate smooth transition for children and families to Hilton Early Intervention Centre and Hilton Special School as well as other special and inclusive/ mainstream schools and kindergartens.
  • Provide data and statistic to Management for monitoring, evaluation and planning.
Functions
  • Client registration and intake
  • Parent interviews 
  • Case conferencing 
  • Goal setting
  • Transition planning and community outreach
  • Engaging with other special and inclusive schools, ECE Centres and kindergartens
  • Gather and maintain data
  • Facilitate Playgroups
  • Programme tracking